COVID-19 Information & Policies
As cases of the novel coronavirus (COVID-19) continue to spread, we’d like to share with you our plans for how we will continue to serve you while we all work towards reducing the level of social contact in the short term.
We remain open for business; however, office access for walk-in customers and in-person meetings have been suspended. For now, all transactions will be conducted by phone or email. We are taking these steps to reduce the risk to our employees and to you. Serving our clients during these challenging times is our top priority.
Service Level Delays
Since the COVID-19 pandemic is a global event, service levels throughout our industry are being challenged. In some cases, it may take longer to handle change requests or to request different coverage options. We will continue to work with our insurance company partners to minimize the impact of this slowdown.
Access My CCV Insurance
You can manage your personal insurance (home & auto) via our online portal and mobile phone app. You can create an account and access the online portal here.
Once you’ve created an account, you’ll be able to:
- View your policy documents
- View and print your pink cards
- Request a change
- Submit a claim
Payments – Online Through Your Bank
Insurance premiums can be paid using online banking through most major financial institutions. Please follow these steps:
- Go to the online bill payments section on your banking portal
- Add payee – search “CCV Insurance”
- Enter your six digit client code number exactly as found on your invoice
For more information regarding payment updates click here.
After Hours Claims Reporting
For claims reporting, if you need immediate assistance after hours, please call our 24-hour emergency claims line at 1.877.422.8123 or click here for insurance carrier claims directory.
We’re a Phone Call Away
For any changes to your policy (including making payments, requesting a quote, or submitting a claim), or if you have questions feel free to contact your broker directly.
We are not expecting any disruptions as your broker; however, please be patient with our increased response time.
Thank you in advance for your understanding and continued support.